Arlo baby van not find device

[KimSinne]

We just bought the Arlo baby. My husband can connect with the device but my smartphone can't find the Arlo camera. I don't know what we do wrong.

[StephenB]

---

@KimSinne wrote:
We just bought the Arlo baby. My husband can connect with the device but my smartphone can't find the Arlo camera. I don't know what we do wrong.

---

First, you need to be using a different account/email address, because you can only have one person using an account at a time.

Second, the second account (likely yours) needs to be granted "friend" access from the main account. https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

[jguerdat]

Maybe slightly more clarity - once a camera/system is set up a second person can't also set it up - it's already been done. That's the reason for the person who initially did the setup to use Settings, Grant Access to your email address.