Arlo Baby stuck in sync mode and won’t connect to wifi

[Preasured]

Our Arlo has been working well for several months and suddenly dropped the WiFi connection. Now I can’t get it to connect to WiFi. When I try, the Arlo chimes and the light starts blinking as if it is trying to connect to our router but the app says it can’t be discovered... and the Arlo Baby keeps blinking. After that, the camera won’t respond and the light keeps blinking unless I do a hard reset or unplug it and let the batteries die. I tried moving the camera closer to our router but no luck. It just won’t connect anymore.... even after doing a factory reset and removing the camera from our app.

I recently had to reset our router and I enabled bandwidth steering, but I have found nothing to suggest that Arlo would have an issue with that, and the camera encountered issues before the bandwidth steering was enabled.

Another oddity I encountered is that we used to use a Netgear WiFi extender with our Arlo Baby, but it no longer works. I wonder if a firmware update nuked our ability to use the extender. For now, though, I just want to connect to *any* router.

[JessicaP]

Hey Preasured,

Just to make sure, you mentioned "the Arlo chimes and the light starts blinking as if it is trying to connect to our router...", do you also have other Arlo products that are also having this problem?

[Preasured]

No, this is our only Arlo product. I can’t get it out of the “attempting to sync” mode. App can’t find the device and the Arlo Baby keeps blinking indefinitely after receiving the QR code and becomes unresponsive until I power cycle by letting the battery die.

Basically, everything appears to work as normal until Arlo chimes in response to the QR code.

[JessicaP]

Thanks for clarifying, try to make sure your phone device is connected to the same router/network your Arlo Baby is trying to connect to and make sure you type in the network SSID and password correctly as the characters are case-sensitive.

[Harrison21]

I am having the exact same problem. Wifi is working properly. After the scan beeps, my device cannot be found.

[Retired_Member]

I experienced the same issues for months and after being persistent they RMA’d my device. I haven’t had the issue since.

[Derrat]

I put new batteries in cameras and they detect and record but won’t connect for live feed. I’ve uninstalled and reinstalled. Rebooted base and cameras. Help?

[StephenB]

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@Derrat wrote:
I put new batteries in cameras and they detect and record but won’t connect for live feed. I’ve uninstalled and reinstalled. Rebooted base and cameras. Help?

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How far away are the cameras from the base?  Will they live-stream reliably when they are closer?

[Preasured]

I have tried dozens of times on my WiFi for that reason and recently tested it on someone else’s router just to see if the issue was with our WiFi. I was able to confirm that the problem is with the Arlo device, not the WiFi.

[JessicaP]

If you're still experiencing problems with your Arlo Baby not connecting to your WiFi, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[TomMac]

As a side note... re becomes unresponsive until I power cycle by letting the battery die.

There is a switch under the feet to turn off battery..no need to drain it

[Preasured]

Hi Jessica, I attempted to submit an email via the link you sent but received the following notification: "Something went wrong, please contact the support team." I am not within the 90-day window and can't find the live chat feature via the link you sent (the window sometimes shows the email function and other times shows the live chat function -- I can't get them to appear reliably). All that to say, I would love to contact your support team but am at a little bit of a loss for how to do that when the main option isn't functional.

[JessicaP]

Let me reach out to you via private message to gather some information from you.

[bawden]

I am having this exact same issue. My Arlo baby lost connection. When I try to reconnect, I get to the chime, but the Arlo never gets out of the sink cycle or connect to Wi-Fi. I need a baby monitor working ASAP. Please help I have tried all of the things suggested below, and appear to be having the same problem as the people who can't connect. I have tried this on two different networks at two different homes.

[JessicaP]

Hi bawden,

Make sure you type your network SSID and password correctly (both are case-sensitive). Also try power cycling to see if that helps, which you can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

[bawden]

I am confident that the network and password are being entered correctly. My network recognizes the Arlo Baby as having "joined" the network. It just never connects. I've had this Arlo Baby since March and it has been working great until it lost connection to the network on Saturday night. I've tested it on two other networks (a neighbor and my office) and get the same result.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[skim7x]

Yup... Same exact problem. After my Aelo Baby worked for about 2 years, it suddenly stopped connecting to WiFi. I have contacted Arlo customer support and spoke to a customer service/technical support specialist that was barely understandable due to their accent. They said it wasn't connecting because I already have 5 cameras connected to the base. They don't understand that I have had the base with 5 cameras and the arlo baby working for a his 2 years and this is a new problem. I even made a separate account for the Arlo Baby and it still does not connect. Does anyone have a solution to this issue yet??

[JessicaP]

Hey skim7x,

You mentioned you contacted our support team regarding the problem you're experiencing. Let me reach out to you via private message to gather more information from you.

[skim7x]

DM sent, thank you.

[daee]

I got an Arlo Baby and got exact same issue.

I've experienced power cycle, reset camera, re-install app on iPhone (both up to date). My Wi Fi works perfectly fine.

Now what?

[skim7x]

After dealing with customer service multiple times, I finally reached the point in their script where they send me a new unit. Now it works perfectly.

Unfortunately the customer support technicians actually have ZERO knowledge of what they are doing or anything about the Arlo products themselves. They are multilingual non-American telephone secretaries that just read through a script from their cubicle in India or other 3rd world country with ZERO actually training.

My first call was received by a technician that I could barely even understand and who could clearly not understand what I was telling her the issue was. She finally insisted that the Arlo Baby wasn't connecting because my plan only allows 5 arlo cameras to be connected to the one base station at a time. I told her REPEATEDLY that it was working fine with all 6 cameras connected just the day before because I have a CVR plan that adds 2 additional cameras to support, so I could actually support 7 total, but she continued to insist that was the problem. I hung up and called back again hoping to get someone else but... As luck would have it, I got the same person. I asked to speak to someone else and she said that won't do any good and that a supervisor wasn't available at the time but could call me the next day. I said fine. Never got a call back. I posted my frustrations here, and as you can see above, someone reached out to me... Finally got some support... So I thought... After I gave this moderator my information, nobody reached out for another week. I called Arlo back and finally they agreed to send me a new unit. I plugged in the new unit and it connected to my WiFi no problems within 60 seconds. Problem solved. Probably a good 5 hours of my life wasted on this joke called Arlo customer support.

[Howe]

I have had this issue for quite some time now too. I have Velop triband router. I have tried restarting router, iphone and baby arlo. Tried disabling 5g bands. Tried reinstalling arlo app and use different phones with different accounts. Nothing works. The camera is accessible on HomeKit but not through proprietary app. What a mess. Very disappointing for such pricey device.

[Howe]

Ok after an hour on tech support. Need to disable mobile data. Then it discover.