Arlo|Smart Home Security|Wireless HD Security Cameras
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znewton4115
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‎2018-06-09 03:07 PM

We recently purchased an Arlo Baby (ABC1000), and we are not able to hear sounds in the baby's room. The microphone is on and I have audio settings on as well. My husband has even stood right in front of the camera and talked, but I'm not able to hear anything. I've tried to see if this was just a problem with the Arlo app, but we still can't hear any sound even logged in on our laptop. Is there something I missed in the set up, or is this a faulty camera in general?

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JamesC
Community Manager
Community Manager
‎2018-06-11 08:05 AM

znewton4115,

 

If the microphone is turned on and you're sure your device volume (laptop and your device with the mobile app) is turned up, this could indicate an issue with the baby camera. Consider contacting the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. 

 

JamesC

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