Re: Arlo Baby frequently disconnects
I am investigating these reports and have an additional question. May I ask which Router/Mesh system you are using when you are experiencing these disconnects?
I also tried using the linksys atlas max 6e mesh system and camera pause/disconnect issues were happening with this system too.
I also use the google wifi. Hopefully this helps a little but i had a terrible experience with this camera.
So my first call to Arlo customer support they blamed my internet provider. Only through Comcast, NOT Arlo support, did I find out that the arlo baby can only operate on 2.4g, not 5. Unfortunately google wifi doesnt let you choose, it decides automatically. The workaround is to set up the Arlo baby to the "guest" network, since that one is only on 2.4g. That gave me a stable fix for when I had to complete delete the camera from the app, but not the constant connection issues. It amazed me that i had to find this out by my internet provider who has nothing to do with these cameras, and when I called back Arlo support had no idea about this.
Maybe that will help but I continued to have issues with this over the next year. I dont think a night would go by without be having connections issues. Either the app would have to be closed and started back up, or the constant power cycle in the middle of the night. SOOOO many issues with this camera AND no support. It hurt the wallet but just replaced mine with a Baby sense system. Sucks that i only had this $200 camera for about a 1-1/2 and now its useless. Funny how I have documented calls with this same issue but was never issued a warranty replacement while i was within the year. Now that I am out of the warranty period they cant do anything for me.
Thank you for your feedback. I am looking in to these reports regarding the disconnect issues you are experiencing. I also wanted to note that the Arlo Baby can connect to your 5GHz Network you can change between networks by navigating to your device card > Device Settings > Connected to > Change Network. Please make sure your Phone/Tablet is connected to the same network you would like the Arlo Baby to connect to.
Thank you for your response. When did this change, or was it always capable to be on either network? During my most recent issues and call into support I was told/confirmed that it needed to be on a 2.4ghz network.
Does the wifi/home icon appear in the top left corner when you enable your live stream. If your network drops or switch to mobile data, you will lose the ability to continuously live stream due to being off your local network.
Why would I lose my wifi if all other devices remain connected and it’s happening without it being moved and even next to the router multiple times per hour? Thanks for replying.
Finally figured this out (in my case anyway). The Arlo Baby will only stream non-stop if connected on the home network (once again this is ridiculous, it is a baby monitor for crying out loud, tell the team to change this or at least to give the user an option whether they want 30min disconnects for remote viewing). The way to tell is, as mentioned, where the red dot with the "live" text is on the top left corner of the video feed, there has to be a little house icon with 3 tiny bars within it to indicate that it is a local connection. Now where the geniuses at Arlo failed to understand, whatever method they employed to detect this local connection is useless.
In my case, with my iPad, every time I start the Arlo app and connect to my Arlo baby, IT WILL NOT show that the connection is local even though I am on my in house wifi. Now the workaround I have discovered is to get out of the Arlo app by pressing the home button and then going back into the app where it will now show the video feed with the little house icon next to the red dot and will not disconnect any longer (well it does disconnect here and there but reconnects immediately). Let me emphasise, this works when you only swap out of the Arlo app to the home screen and then back again straight into the Arlo app, DO NOT CANCEL the app as it will not work and revert to remote viewing again where it disconnects after 30 mins. My android devices are a bit more reliable at detecting the home network....but all this trouble is not something we should have to deal with. Fix it Arlo!
Sorry to hear that, not sure what else I can say. As I mentioned, in my case, when starting the app on my iPad it never shows the little house icon until I do the app swap in out procedure. If you're on the home network, make sure the device you're viewing on and the Arlo Baby are connected on the same network i.e. both on same network SSID and both on 2.4ghz or both on 5ghz. If all those are aligned, then it's further proof of how Arlo has screwed everybody over with these unnecessary and dangerous changes.
I have had the same issue for a long time, where local streaming would not work. My workaround was to start the app (it would always start with internet streaming), select another tab (Library or Mode) and then go back to the Device tab. This always made local streaming work and would show the little house icon.
But since the app was updated to 3.2.1 (same problem with 3.2.2), this no longer works for me. Whatever I do, it will just default to internet streaming, with a 10 sec ~ish delay to everything happening.
I have to say, of all the connected devices at home, the Arlo Baby Monitor is only one that is constantly having different issue. Since we got the Monitor in early 2020, it just seams to be more and more issues with every software update. I have just simply given up on most of the annoying once. Reading the support forum, just confirms that I´m not the only one.
But not being able to locally connect to my Baby monitor and live with a time limit of 30 min AND a delay of watching the stream, just makes this device useless in my opinion and not suitable as a Baby Monitor.