Arlo Baby freezing (buttons unresponsive)

[mhallika]

I noticed this discussion (Arlo Baby device not streaming or disconnected)

It seems that the Arlo stops streaming for most of the people.

I'm experiencing the same with the addition that none of the buttons work on the camera. I tried a factory reset whilst in a frozen state, but I had to restart Arlo Baby in order to do so.

Also, when the streaming is working, the image is pixelated.

Restarting the camera helps for a while, but after in a short while, it will do it again

I'm using the following:

- Android app 2.21.2_28220

- Device firmware 1.9.15.0_817

- WiFi signal is full

- Original cable/charger

- Bunny ears on

- Purchased 3 weeks ago (Aus) 

- Camera and receiver using 5GHz Wifi Band

[ShayneS]

Hi @mhallika

Please contact the Support Team to further investigate this issue with your Arlo Baby camera. You will find several options for contacting support in the provided link. Arlo Tech Support