Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby freezes, disconnects, the screen goes black

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Rachaelkp
Aspirant
Aspirant

Urgently need a fix for the arlo baby!!

We bought it in August and to start with it was mostly okay. It seems like each upgrade has made it worse.
It is incredibly unreliable and the worst product I have ever purchased. After reading through other people’s similar problems I am very doubtful these issues can be fixed. I am basically a zombie these days because I’m always half awake at night checking if the Arlo baby is still working. It often isn’t.

It may work fine for a day or night occasionally but most of the time it either freezes, disconnects, the screen goes black and basically just doesn’t do what a baby monitor must!!! This week the audio monitoring mode repeatedly stopped working at times for no apparent reason!!
These are some screen shots. Closing and reopening the app makes it work again.
I have no issues with the wifi in my apartment.ADD7A149-66B1-4F07-B27C-FE7AED2F3A08.pngDCE2942A-889B-400F-85D9-5C69C29B310F.png37C8EF53-F322-4083-892D-687BCC3D8541.pngBDB2F985-5EB2-4CB1-9B1D-9AC44FE1047D.pngA50D1DBB-1CEB-48FA-A086-DE3234C57FE7.png508C063E-09F5-435D-94F4-5E4E4B81DB26.pngB8B965C9-4058-4CFA-8530-65D8D8C807CC.png

Model: VMC3030 | Arlo Wire-Free Camera
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JamesC
Community Manager
Community Manager

Rachaelkp,

 

From your screenshots it looks like you are experiencing this issue on an iPad. Do you see the same behavior from any other devices? What model iPad/iOS version are you using?

 

JamesC

Rachaelkp
Aspirant
Aspirant

Model A1566

About to update to iOS 11.4

We have the same issues on our iPhone 6.

Rachaelkp
Aspirant
Aspirant

Also this morning it has come up with this message and wouldn’t reconnect for around 15minutes.

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