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During the past two weeks, some Arlo Baby users experienced a number of issues as listed below. After doing extensive internal testing and working directly with some of you, the Arlo team has identified the causes and released a new firmware update to fix these issues. This new firmware update should have already been uploaded onto your camera automatically. However, if you are still experiencing any of these issues, please make sure your Arlo Baby camera is on the latest firmware version 126.96.36.199_12874. In order to check your firmware version, go to Settings > My Devices > Arlo Baby > Device Info. If the firmware version here is not showing 188.8.131.52_12874, or an update is not identified available, please email email@example.com with your Arlo login email address. Our Product and Engineering team would also like to work directly with you to resolve any of the issues listed below which may still persists after the firmware update. Please don’t hesitate to drop us a line at firstname.lastname@example.org.
Issues identified and fixed in Arlo Baby firmware version 184.108.40.206_12874:
- Loss of network connection
- Night vision mode not switching properly
- App crash while editing music playlist
- App crash while using 2-way talk
We are also aware that live streaming latency is an issue which has been concerning many of our users, and have been working on new versions of the Arlo mobile app to bring down this latency to meet your expectations. We are hoping to bring these updates to you very soon, so please stay tuned! In the meantime, you can read about how to minimize streaming latency here.
Thanks for being a part of the Arlo Family,
The Arlo Team
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For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.