Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Tutor

Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

So we have received the Arlo Baby camera as a baby shower gift but I cannot get this thing to connect to anything!

I’ve tried power cycling, resetting, adjusting my Router settings and nothing works. When I scan the QR code it makes the chime noise bar that’s then followed by another less attractive sound which I guess is saying it can’t connect.

Has anyone had the same problem? All the posts I can find nobody mentions the second noise after the chime.
Message 1 of 16
Tutor

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

The app is saying it’s added to my HomeKit setup however I’ve never been successful in adding it - it doesn’t appear anywhere in my list of devices.
Message 2 of 16
Tutor

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Does the software team for arlo also work on the website too? The chat function never works using any browser on Windows or Mac!

Message 3 of 16
Arlo Moderator

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Hey @ChowBat,

 

Make sure when you're setting up your Arlo Baby that your phone device is connected to the same network that you're trying to connect your Arlo Baby to. Are you having the same problem when trying to set it up through the web client on your computer?

Message 4 of 16
Tutor

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

I only have 1 router at home, so yes it’s connected to the same network. I’ve tried to pair it using an iPhone X, iPad, Using the web interface with Safari & Chrome on a Mac, and Edge and Firefox on Windows 10.

My router is a BT Hub 6 I’ve change the setting on that to separate the 2 bands and tried connecting to both. There’s also a setting to reduce the range of the routers WiFi to enhance device compatibility, that didn’t fix it either.

I’d return it but I don’t have a receipt and it was a gift given to use months ago, that only needs using now the baby is here. It’s currently acting as a very overpriced night light and lullaby player.
Message 5 of 16
Arlo Moderator

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Try to do a factory reset on your Arlo Baby again and try to set it up again using your iPhone. You can read here on how to reset your Arlo Baby: How do I reset Arlo Baby to factory default settings?

 

Make sure when you're pairing your Arlo Baby that your phone is connected to your router network (not cellular data). You can also read this article to make sure you're setting up the Arlo Baby camera properly: How do I set up my Arlo Baby camera?

 

 

Message 6 of 16
Highlighted
Tutor

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

As per my initial post, I’ve already tried factory resets (many, many, many times), and power cycling. All the devices that I’ve tried to pair with are connected to the same WiFi network.
Message 7 of 16
Aspirant

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Hi @ChowBat yes still the same problem here as per my other thread! You’re not alone in your frustration! Definitely app related and not hardware related. Until they sort their end out try putting it through the Apple Home App. It’s not perfect but it’s something
Message 8 of 16
Arlo Moderator

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

ChowBat,

 

I sent you a private message to gather more information from you since the factory reset and power cycle is not working with your Arlo Baby.

Message 9 of 16
Aspirant

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

I've had the exact same issue, it was incredibly hard to make Arlo Baby connect to my network. When taking Arlo Baby along to friends when staying over it was however not an issue to connect it to their network, back home it was then again hard as hell to make it reconnect. 

 

The issue on my side was however very easy; seems Arlo Baby really doesn't like special characters in the network name (ssid), mine had an "&" and a " ' " in it. Once I removed these it connected instantly and without any further issue. 

 

to clarify; my initial network name was: "P&Y's 5Ghz" and Arlo Baby simply didn't connect and resetting it, presenting the QR code took a very long time. Changing the network name to "PY 5Ghz" resolved the issue straight away. 

 

Hope this helps:-)

Message 10 of 16
Aspirant

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

I have the same issue since 6 months and tried hundreds of times to reboot, with the QR code (that can t even be scanned!!!), with teh number and nothing is working anymore.

It used to work but not anymore.

Shame on you arlo for all the issues I have since the beginning and you never did teh minimum to make your client happy.

I will never buy again some of your products

Message 11 of 16
Arlo Moderator

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Hey Max88,

 

Are you saying you're not seeing your Arlo Baby on your Arlo account anymore? Are you not seeing your Arlo Baby on the Arlo app on both your iOS/Android phone device and/or the web client on your computer?

Message 12 of 16
Aspirant

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Hi Jessica,

I am just talking about the Apple Home where it’s impossible to add the Arlo.
Inside the Arlo’s apps, currently it’s working
Message 13 of 16
Arlo Moderator

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Try following these steps to see if this helps: How do I connect my Arlo Baby camera to The Apple Home app on my iOS device? If you're still having problems, let me know which step you had trouble at.

Message 14 of 16
Aspirant

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

I did this hundred of times on your arlo apps and also inside Home.

I just tried again by following your process to be sure and the option inside Arlo apps to connect to Homekit even does not appear anymore. probably since the last update??

Message 15 of 16
Arlo Moderator

Re: Arlo Baby - Won’t connect using QR code, HomeKit or camera discovery

Thanks for trying to use the steps given on the article. Let me reach out to you via private message to gather more information from you.

Message 16 of 16