Arlo Baby 'No Subscription' Not recording

[alasio]

Hi All,

Since Arlo have changed to this 'No Subscription' plan model, it appears that the whole 7-day rolling recording is not working for me.  I've checked all the settings and they are set to record whenever audio / motion is triggered, set to record up to the audio / motion stops.  I've tried power cycling the Baby and re-paired with the Wi-Fi but still nothing.

Looking at the subscription options also is a little confusing.  For example, when I go through the plans via the 'Upgrade' options, it offers me 'Arlo Smart Premier' at a cost of £0 per month for a 1 month free trial, with an ongoing cost of £0 a month once the trial has ended. 

Is this normal?  Should I be looking to sign up to this '£0 per month' Premium package to get back the rolling 7-day recordings that is stated I should still have via their own FAQ's - Where is the Basic Subscription Plan

Halp!

[ShayneS]

Hi @alasio

When you created this custom mode did you select it? You may also try and remove the camera from the settings & re-add it back. Make sure to select the desired mode again when testing.

Regarding the no cost charge after the trial has ended, The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[alasio]

Hi @ShayneS 

Thanks for your reply.

I did not create a mode, it simply advises that 'Custom Notification Settings' are currently active.  Creating a custom mode seems to do nothing as once the mode has been created, it either doesn't show in the list of modes for me to select, or it crashes out the app on my phone.

I've already removed and re-added.  I have managed to get recording to work by turning on the monitoring mode, but after a night of non-stop notifications of the baby moving, I turned off the push notifications.  Seems to be working again for now, just a little confused as to what stopped it recording.