Arlo|Smart Home Security|Wireless HD Security Cameras

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larock7505
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Arlo Baby-----

 

HW version - 6

Firmware - 1.8.0.28_13041

 

MOTION DETECTION ZONES not working..

 

Video resolution - 1080p

Field of View - 90

Night Vision - On

 

I did a "snapshot" and then zoomed in. I have created my motion detection zone. I modified the "Motion On" mode to only detect motion within my zone.

 

The system still makes notifications if anything moves outside my zone.

 

If anyone can provide a details on how to make this work that would be great.

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jguerdat
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Guru
Zones have to be utilized in your modes once you set them up in Settings. Mode tab, select your camera, edit your modes (Armed by default). All settings are in there. Be sure to save.
larock7505
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jguerdat - 

 

I created a new mode and set the rules so it will only notify if there is motion within my zone. I have the same results. It continues to notify for any movement with in the sight of the camera.

 

Thanks for the info..... 

jguerdat
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Guru

Might be worth resetting the camera and start fresh.

JamesC
Community Manager
Community Manager

larock7505,

 

Did power cycling the camera resolve the issue? Please let us know.

 

JamesC

larock7505
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JamesC

 

No cycling power did not correct the problem. I'm also working with tech support. Their ideas and suggestions are not working either.

 

They had me do a factory reset and then set up the camera again. - No change

 

They also had me remove the zoom and try again. - No change

 

The camera keeps sending motion alerts for motion outside of the area. I did check all of the setting including the current mode. Everything is set to alert only for motion area I created.

 

I still have the resolution set to 1080p and the viewing angle set to 90....

 

Am I the only one with this problem?

JamesC
Community Manager
Community Manager

larock7505,

 

I have not heard of this behavior elsewhere. I encourage you to continue working with support to resolve this issue. I will also escalate your case for review.

 

JamesC

jguerdat
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Guru

Do you happen to have CVR enabled on Baby?  Reviewing the stream could be useful to see if there's actually something happening.

larock7505
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No I do not have CVR enabled...

larock7505
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JamesC

 

Thank you for your help. I will continue to try and work this out with support. I will post any updates/solutions.

 

Thanks again...

 

larock7505
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Aspirant

JamesC.... any ideas or a status update from tech support?

 

Tech Support.......

1st you ask when I will be available.... I give you that information....

 

Then you call 1hr and 30 minutes after my available time...

 

I take your call and work with you, but still at the end no resolution.

 

You make arraignments for another call on a Saturday between 2pm and 3pm my time. It is past 5:30pm my time and no call.

 

I have had your product for about 7 days and it still does't work like it is suppose to.

 

Is this how you plan on keeping customers? How is my problem getting fixed?

JamesC
Community Manager
Community Manager

larock7505,

 

I have been able to replicate this issue. I have escalated this topic to the development team for further investigation. I will post an update when I have more information.

 

JamesC

John143
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I just got Arlo Baby and I also have same issue it picks up motion outside the zone area after i have set it the zone i want to focus on. I getting alot of alerts that is not needed and killing my phone battery.
JamesC
Community Manager
Community Manager

John143,

 

Engineering is currently investigating this issue. I will post an update when I have more information.

 

JamesC

larock7505
Aspirant
Aspirant

John143 - 

Both JamesC & Netgear Tech Support are working to resolve this issue. I have been incontact with them and currently waiting for a resolution.

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