Decided to try a new lullaby tonight...bad idea.
The lullaby playlist keeps showing up as empty and saying I have 20mb of 20mb available. I click on download from cloud, download songs and click done and they apparar in the playlist. I click play on one, go out to camera view. No song title in the audio controls screen. The white noise skips at the end of the 15 second track which it never used to do. So. I go back into playlist and it’s empty again! Rinse repeat. It seems to only let me play one song and doesn’t remember any of the others.
I’ve power cycled it and I’ve also factory reset, reinstalled the app, removed camera from my account.... what gives?
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Please update more frequently. We are still waiting for some answers. If it worked before, why cant we just send a bugfix to update the app to the previous version?
Actually can you please provide details on how we can return our faulty Arlo Baby devices and recieve a full refund? I assume you’ll be making a product recall given that the devices don’t actually work as stated?
I’m doing all I can to stop my wife from going to Consumer Affairs about this...
The development team is currently investigating this issue. I don't have any new information at this time.
I encourage you to contact the Arlo Support Team for further inquiry on this topic. You will find several options for contacting support in the provided link.
Quick and dirty fix (no guarantees) but this happened to me today after the latest iOS app update.
Required: 2 devices that have the Arlo app loaded
Device 1 - Login to the app, music option and choose repeat or shuffle as needed. Now go to playlist and load the sound files you want (do not exit or back out of this screen)
Device 2 - Login to app forcing device 1 to log out (do not go back into playlist just yet)
Now press the sound button on the side of the baby camera to start sound.
I was able to at the very least restore the white noise option until a proper fix comes around.
And hopefully they fix the white noise for a continuous loop without the hiccup...
Cannot get any music/white noise/lullabies to play from the Arlo baby anymore. It was working beautifully before but it seems since the latest update that corrected the iOS audio problem, a new issue arouse with the lullaby music. My husband has an android and he can’t get the music to play either. It says it’s playing on the app, but there’s no sound coming from the monitor. I tired pressing the lower button on the side of the Arlo monitor which always works to play the last sound used, and even that isn’t working.
Have you tried to RESET the baby yet....
If it doesn't work on either app or the broswer ( https://arlo.netgear.com/ ) then that may be needed.
Hold reset for 10 secs till the led flashes.. then resync as if new
Morse is faster than texting!
I'm also having issues.
I already updated and reinstalled the app, reset the camera to factory settings, updated the firmware to latest version, and still can't add music to my device.
I noticed that all the audio files on the cloud appear as 0:00 durantion. I add (+) them to my playlist but when I try to play it, the playlist is empty again.
Since we don't have an official statement from Arlo/Netgear, let me share what I've done and worked.
I updated the latest software (app) on my phone.
I logged to the camera via the Web URL using my PC (could be a Mac, not iPad or iPhone because it will demand the use of the app).
I added the lulabbies I wanted and logged off.
Logged into the app and the lullabies were in there, BUT THE LOOP IS STILL BROKEN
You guys have obviously build a failed product. We bought your product at a premium price and this happens.
Tech support, if you guys can’t fix the problem please come up with another solution instead of leaving everyone here stranded. So disappointed and frustrated.
Last time I EVER purchase a Netgear product again. Shame on you netgear
I hoped the latest October update would fix it. Contrary to what Netgear indicates, the latest update does NOT fix the missing lullaby/playlist issue. I downloaded a playlist, press Done, go back to the list and they have all disappeared..this is the excat same issue as before, except this time, its even worse as I couldnt get any in the app to play..I had to go on my PC to get it to play
time to return this to Costco..thank goodness for Costco's policy..Tech Support awful and unresponsive...try paying for engineers who know what they are doing!
Our development team is still looking into this issue where some users are experiencing problems where the Arlo Baby's lullaby is not working properly and is still investigating the problem. We will make sure to update the community once we hear more about it. We appreciate your patience and understanding.