Arlo Baby HomeKit Token

[Casier98]

Hi,

I had to recently reset my Arlo Baby monitor, and now I’m unable to repair it to the app.  I’ve tried pressing the reset button, and following the instructions in the app, but nothing seems to have worked.  I can see the camera is connected to my wifi network (I checked my router, and it’s showing up as a device on the network), but the app won’t pick it up.

After doing some research, I this might be because I need my HomeKit token reset?  It appears to have helped others on this forum.

Thanks!!

[ShayneS]

Are you having an issue connecting to the HomeKit app or the Arlo Secure app? 

[Casier98]

Both.  It won’t show up at all in Apple Home (even if I try scanning the QR code), and when I try setting it up in the Arlo Secure app, I proceed to add it using the QR code…I hear the chime and the amber light turns blue (and as I mentioned, I can see it’s connected to my local network), but the Arlo app fails to see the camera at all.

Everything was working fine a few weeks ago, but I recently had to change my wifi network name, and since then, it hasn’t been able to connect to the app.

[ShayneS]

Are you using a mesh network or individual 2.4 & 5 Ghz bands? 

Have you tried onboarding via the web portal?

[Casier98]

We do have a mesh network that has the 2.4 & 5GHz bands sharing the same SSID.  Unfortunately, that's not something I can change, as my networking equipment doesn't allow for it.

I have not tried using the web portal...how can I try that?

[StephenB]

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@Casier98 wrote:

I have not tried using the web portal...how can I try that?

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browse to my.arlo.com.

[Casier98]

Apologies for the delay here.  I tried setting up the camera through the web portal, and I'm having the exact same issue as in the app.  I'm able to scan the QR code that's generated, I hear the chime on the camera, but it fails to find the camera afterwards.

I can see after that the blue light on the camera stays a solid blue.

[Casier98 · Accepted solution]

Huh....so, not sure what happened, but I did ANOTHER factory reset (this was the 3rd time), and for whatever reason, that appears to have worked.  I used the app this time, and it picked up the camera correctly, including being able to add it to HomeKit.

I guess that's all it needed...keep resetting it until it worked.

[jlindsey]

Hello,

I am having the same issue. Can you reset my HomeKit token?

Thank you,

Jeff

[ShayneS]

@jlindsey

Can you bring the camera back online of the token reset?

Thanks 

[jlindsey]

Yes, the camera should be online now. Thank you!

[ShayneS]

@jlindsey 

I reset it for you : )