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Arlo Baby Connection Issues

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  • ‎2020-11-13 08:02 AM
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PamelaG
Aspirant
Aspirant
‎2020-11-13 08:02 AM

Hi! I have the Arlo Baby and have issues with it connecting on the app. Every time I load up the app the screen shows the temp/humidity settings and I can access all the camera setting but the video won’t show. It just says connecting. Please help! Resetting the camera doesn’t help, it just keeps happening.....

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-11-16 09:19 AM

Hi @PamelaG

 

Which version of the Arlo app are you using as well as the OS version on your phone?

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PamelaG
Aspirant
Aspirant
‎2020-11-21 12:47 AM
All devices have the latest versions running on them of the app and IOS
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-11-23 08:27 AM

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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