Arlo Baby ABS1000 Won't Connect

[Retired_Member]

My Arlo Baby camera has disconnected and will not reconnect to the app (has worked great everyday for 4 years prior). It is connected to my wifi router and if I forget device and add new, it allows me to add it. When I click the play button on the app, it loads for minutes then says the device cannot be found. Things I have already tried and have still been unsuccessful: 

A different router and a different wifi band

An internet browser to connect

Reseting the device to factory settings

A different mobile device

Deleting the app and reinstalling

A different Arlo account

Disconnecting the device from HomeKit and pairing it through HomeKit

Contacting technical support to speak with a real person

Not sure what to do next? 

[ShayneS]

Have you tried to onboard with the web portal on a pc? 

[Retired_Member]

Yes, nothing happens when I press and hold the sync button for 2 seconds. The LED does not turn blue. 

[ShayneS]

Does it power on at all? 

[Retired_Member]

Yes it turns solid amber every time its plugged in. When I power it on and off I can see it  connecting and disconnecting to my router as well.

[ShayneS]

If it's connecting to your router than it has not been factory reset correctly. Can you try again via this method here:  https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

[Retired_Member]

Yes, I have tried several times to reset to factory settings but nothing happens. I just tried again per the post you sent but nothing changes on the camera. I don't see any light changes, I don't hear anything and it still connects and disconnects to my router when I plug and unplug it from the wall. What do I do next? 

[ShayneS]

@B-Rado

Is it possible to try and onboard to another network/router?

[Retired_Member]

Yes, I have an additional network and router. I just tried it again and no luck. I even tried to onboard it at my brothers house and same results. What do I do next? 

[ShayneS]

Since we tried factory resetting and onboarding via different networks, this may be a situation where the camera may have hardware failure. Due to being several years out of the warranty period I am not able to provide a RMA. I can provide a discount towards another device if you like. 

[Retired_Member]

When I purchased this Arlo device, nowhere was it disclosed to me that the device has an "end of life" of as little as 3 years without any physical damage or abuse. This is false or misleading advertising and against my consumer rights. I would like to send the device back for a full refund or replacement. Please advise on this process.