Any luck with connection issues?

[AddieS14]

Anyone have any luck being able to reconnect their Arlo baby after installing the new app? I’m going on a week now that it hasn’t been able to connect and I’ve tried multiple times a day. I tried getting ahold of customer support and have a case number but have not heard anything back from them. It’s starting to get frustrating the longer this goes on and I haven’t been able to find if anyone has had their issue resolved.

[ShayneS]

Hi @AddieS14

I apologize for the inconvenience, I have escalated your case & support will be contacting you as soon as possible.