Always listening / video doesn't appear on lock screen of Samsung Galaxy Note 9

[msutherl2982]

Hello,

The always listening / video doesn't appear on lock screen of Samsung Galaxy Note 9.

Any suggestions?

Best,
Mona

[msutherl2982]

I just tried with an iPhone and it works. So, it appears to be something with the Samsung Note 9. Is this a known issue? All software is up to date, I've checked configurations to be sure nothing is being blocked, etc.

Please help!

[JessicaP]

Hey msutherl2982,

I saw your private message regarding this. I sent you a reply about this. But in case you haven't seen the private message, try reinstalling the Arlo app on your Samsung Note 9 and rebooting your phone as well to see if that helps.

Otherwise, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.