2 of 3 cameras stop after 30 minutes

[TwinCitiesJHawk]

I’ve been using 3 Arlo baby’s for years and the past few days 2 of the 3 cameras don’t have the house icon next to the word live when viewing the feed and they stop after exactly 30 mins. 

all 3 cameras are on the same WiFi network. My iPad and iPhone are on the same network too. All 3 cameras are close to the router. I’m using an eero 7 max system and all firmware on the router and Arlo are updated and the same. 

I’ve factory reset all 3 cameras and still having this issue with 2. 

any ideas on this? 

[ShayneS]

@TwinCitiesJHawk 

Are all 3 devices online and able to live stream at the moment? I see one is offline. 

[TwinCitiesJHawk]

Yep, all 3 are online streaming at the moment. They were all online last night but one camera continues to stream fully with no issues (house icon next to live) and the other two stop exactly after 30 minutes (no house icon next to live on either).  I have factory reset them multiple times and tried connecting them to a guest network on the eero 7 max but still no luck. It’s so strange that the one camera continues to be fine but the other two have this issue after multiple resets. 

[ShayneS]

Do you happen to have an Android device you can test with as well?

Also, which version of the iOS app are you using? 

[ShayneS]

Can you PM me with the affected devices serial number that stops streaming after 30 min.

[TwinCitiesJHawk]

2 iphones on 18.6 and 2 ipads on 18.6.  All 4 devices having this issue.

I do have an old Amazon Fire Tablet which is the only non apple device. I will try downloading the arlo app on there and reply back shortly!

Thanks!

[TwinCitiesJHawk]

Just sent you a PM. Thank you

[ShayneS]

Sorry for the confusion, do you have the App version? most recent is 6.3.2 for iOS. 

[TwinCitiesJHawk]

Yes, arlo app version is 6.3.2. 

Also, just downloaded the arlo app from google play store on a fire tablet,  and the house icon  only shows up on the 1 camera but not the other 2, so same thing as iOS devices.

[ShayneS]

Thanks, I notified the appropriate team with all the details. I'm waiting to hear back.