Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

2 of 3 Arlo Baby monitors die in same month - odd ...

Reply
Discussion stats
  • 1 Reply
  • 361 Views
  • 0 Likes
  • 2 In Conversation
adambean
Luminary
Luminary

So, I've had 3 Arlo Baby monitors for a few years now ... never any major issues. Yet, in the past month, two of the three go offline.

 

I've done every possible piece of troubleshooting from factory reset, to draining the battery and fully recharging, to new cables, and others.

 

Device #1 - Lights up (amber), for about a minute, flashes a quick blue light, then shuts off.

Device #2 - Lights up (amber) forever, but will not read the QR code.

 

I've tried them both on battery, on cord, multiple factory resets ... nothing. 

 

I find it very odd that they were the last generation of free cloud storage, and are now discontinued. My pessimistic side says Netgear is pushing out software to brick these, but I could be wrong.

 

Unfortunately during my troubleshooting, I removed Device #1 and #2 from my Arlo profile; however, #3 is on firmware 1.10.0.0_931_812eee7, Hardware ABC1000r6.

 

Thoughts?

1 REPLY 1
JessicaP
Arlo Employee Retired

Hi adambean,

 

Are you still experiencing this issue? If so, could you provide the serial numbers for your two Arlo Baby cameras that are going offline? You can also send the serial number to me through private message if you don't like to post it on here publicly. 

Discussion stats
  • 1 Reply
  • 362 Views
  • 0 Likes
  • 2 In Conversation