If I forget to end the call before exiting the app, the app keeps recording forever

[webnut02]

Just got the arlo doorbell. If I forget to end the call before exiting the app, the app keeps recording forever. Cannot find a way to end the call after this. 2 way chat continues until I reboot my phone (meaning everyone outside can keep hearing my indoor conversations!!!). Clearly this is a bug that needs to be looked into ASAP. I'm using the android app. Anyone else having this issue!??

[JamesC]

webnut02,

Which app are you using that is behaving this way? Also what mode phone are you using?

JamesC

[webnut02]

Using the latest arlo app and a Samsung s7 edge. Talked to arlo support. They were able to replicate the problem and acknowledged the bug. I guess they are working on it.

[webnut02]

As usual the product is not ready for prime time before they rushed it out

[JamesC]

webnut02,

I've not been able to replicate the issue. Are you still seeing this behavior? Does it occur every time?

JamesC

[pbarham]

Perhaps a related problem: - I took an Arlo call on my iPhone, pressed the 'camera' button which fired up the Arlo App showing me video.  I then had no way to hang up the call. 

(If I press the 'home' button, there is a green bar at the top of the iPhone screen showing a 'call in progress' and whenever I click on the green bar it takes me back to the Arlo app.... which has no 'hang up' option).

[Bunnaros1]

I am having the same problem. No way to hang up. Samsung Note 8

[Bunnaros1]

Yes, I've been having this issue since I bought it. My doorbell is paired with pro 2 camera. Everytime some or I use the doorbell, i can receive on my phone, but if I go away from the call and do something else with my phone while the doorbell is working in the background. I cant find a way to go back to it. There's no icon, tab, or drop down to go back to doorbell call. I would have to go into phone setting and force close arlo app. I'm on Samsung Note 8. Arlo company seems to have trouble figuring out the fix for this.

[Berthoven]

Just experienced this issue, so clearly not yet fixed. How hard can it be.
Doorbell + Arlo pro 2 (Samsung galaxy s8)

[ShayneS]

Hi @Berthoven

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support