Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Getting Error: "Chime is disconnected. Your Chime is out of sync. Please sync the chime..."

Every couple of days after working correctly I get error:
“Chime is disconnected. Your Chime is out of sync. Please sync the chime with the base station to bring it back online”

I have to power it off and wait five seconds then turn on again and working fine. It is showing 2 out of 3 bars signal on wifi

Is there any way to improve the stability of this product

Message 1 of 4
Guru

Re: Getting Error: "Chime is disconnected. Your Chime is out of sync. Please sync the chime..."

Verify all firmware is up to date. I occasionally see an issue with the chime but it has self-resolved.

Message 2 of 4
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Guide

Re: Getting Error: "Chime is disconnected. Your Chime is out of sync. Please sync the chime..."

Thanks for reply. Yes all firmware is up to date

Message 3 of 4
Arlo Moderator

Re: Getting Error: "Chime is disconnected. Your Chime is out of sync. Please sync the chime..."

Hey @MDNZ,

 

Try to test by having the Arlo Chime closer to the Arlo Base Station to see if you get the same error.

Message 4 of 4