Arlo|Smart Home Security|Wireless HD Security Cameras

Doorbell going offline after restart

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Edinburgh_lad1
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Audio doorbell being offline after restart of the system. Eventually it does go online, but that's after some time. In the meanwhile all other devices are online. Just the doorbell. Can someone confirm that theirs is doing the same? Can this be added to the list of items to be fixed please? 

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jguerdat
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I can't confirm this with an audio doorbell but my 1st gen. video doorbells connected to a hub do the same thing. I haven't measured the delay but would guess ~5 minutes before online.

Edinburgh_lad1
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Mentor

I didn't measure the length of time exactly, but you're probably right.  Thank you.

 

@BrookeN could we log that as an issue? 

BrookeN
Arlo Moderator
Arlo Moderator

I sure can, I will let the development team know. Thank you for providing this information, I will update as soon as possible. 

Marsh87
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Aspirant

Thank you for sharing this information...

Edinburgh_lad1
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@BrookeN last night, the audio doorbell stayed offline for over 30 minutes after I restarted the hub. Twice. Obviously no access to logs so can't tell exactly (why exactly can one not have access to logs, by the way?) however, it was around 7-8pm UK time 16 Dec. Something obviously with your servers in the evenings of UK time.

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