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Chime's siren setting plays Simulate Home Presence instead

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Tutor
Tutor
I've set up one of my cameras to sound the siren on my Chime when it detects motion, but the Chime just plays the "Simulate Home Presence" noises instead. The "Dog Barking" works correctly, as does setting "Simulate Home Presence", but I can't get the Siren working. Setup is: Ultra Base station, Pro 2 camera.

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Arlo Moderator
Arlo Moderator

Thanks for verifying with that. Our development team is looking into the issue where the Arlo Chime's siren is playing "Simulate Home Presence" instead. We'll be sure to update the community once we hear more information.

UPDATE (2/25/2020): Your Arlo Chime should now play the siren instead of "Simulate Home Presence" when changing the settings through the Arlo iOS app. We appreciate your patience in regards to this.

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Arlo Moderator
Arlo Moderator

Hi @Brett_Speed,

 

What phone device are you using to change the settings for this? Try to force close the app and try it again. Otherwise, you can try reinstalling to see if that works too.

 

If it still makes the "Simulate Home Presence" after setting it as a siren, try checking the web client on your computer to make sure that your setting is showing as a siren instead of "Simulate Home Presence." 

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Tutor

Thanks JessicaP,

 

Couldn't get the iOS version to work. Web client worked fine though. Must be a bug in the iPhone version maybe.

 

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Arlo Moderator
Arlo Moderator

Thanks for verifying with that. Our development team is looking into the issue where the Arlo Chime's siren is playing "Simulate Home Presence" instead. We'll be sure to update the community once we hear more information.

UPDATE (2/25/2020): Your Arlo Chime should now play the siren instead of "Simulate Home Presence" when changing the settings through the Arlo iOS app. We appreciate your patience in regards to this.

View solution in original post

Discussion stats
  • 3 Replies
  • 712 Views
  • 0 Likes
  • 2 In Conversation