Arlo doorbell doesn’t work

[Llambi]

Hi I have an arlo doorbell and it stopped working, I’ve replaced the batteries the white light turns on once and after goes off, 

I tried to reset it for 15sec or more but not responding 

nothing is happening 

[jguerdat]

Is it within the warranty period? If so, use Settings, Support for a possible RMA. If not in warranty, the chatbot may be useful but you may need a subscription to get extra help.

[ocasaenva]

Anyone had this problem with the bell not powering up with connected to power? Less than 30 minutes out of the box and installed and was working. Now not working.

[StephenB]

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@ocasaenva wrote:

Anyone had this problem with the bell not powering up with connected to power? Less than 30 minutes out of the box and installed and was working. Now not working.

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Is this the AVD1001 or the AVD2001 model?

If you are using a transformer:

• What are the transformer specs (Volts and VA)?
• Can you measure the actual voltage at the doorbell?

If you are not using a transformer (with an AVD2001):

• did you fully charge the battery before installing?