Arlo Doorbell Mic sound quality

[RPHewitt]

I have the Arlo Doorbell set up but I can't hear more than a few words from people who ring the doorbell and try and communicate with me.  Every other word is cutting out like a bad cell phone reception. The app states the signal is excellent and my internet speed is 100 down and 5 up.  I also have the Arlo Ultra in the same location and I have zero issues with sound or video quality.  Starting to wonder if this is a faulty unit.  Has anyone else had this issue and found a solution?

[ShayneS]

Hi @RPHewitt

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[RPHewitt]

Was hoping to get some answers here.

[ShayneS]

@RPHewitt

Contacting Support would be the fastest way to determine a faulty unit and potential replacement.