Arlo audio AAD1001 keeps on "connecting"/establishing phone call without succe

[caeptn]

Finding out that I had to also buy a separate base station after I bought the Arlo Audio, I didn't expect that the installation will go smoothly and I already regret my purchase greatly. But since I have everything that is required for the most expensive doorbell of my life, I want to make use of the features promised.

When I press the AAD100 (I have it connected to the VMB3000), I receive a call on my iPhone XS (iOS 14.5.1). When I pick up it says "Connecting..." on the iPhone but nothings connects. I tried:

- Off & on VMB3000

- Off & on AAD1001

- Reset AAS1001

- logging out and logging in the Arlo App on iPhone

- uninstalling & installing the Arlo App on iPhone

What else can I do?

[JessicaP]

Hi caeptn,

Is this happening on WiFi and/or cellular data? Try also moving the Arlo Audio Doorbell closer to the Base Station as a test to see if that may help too.

[dagnfra]

i have the some problem. 

[JessicaP]

Hi dagnfra,

What troubleshooting steps have you tried so far? Have you also tried the troubleshooting what was suggested above?

[caeptn]

This is happening on WiFi and 3g. I moved 30 cm to the base station to set everything up. Nothing worked until I switched off the router and bell for 2 days. Now I receive call only I cannot hear them because the volume from the doorbell speaker is too low.

[caeptn]

Whenever I receive calls from the doorbell, the sound quality from the one talking into the bell is very poor. I can barely here that someone is there.

Whenever the doorbell is not in its mount/case, the quality is much better. What can I do to fix this?

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.