Arlo Audio Doorbell LED Will Not Light

[seriousfun]

I have an original Arlo Audio Doorbell AAD1001. It has worked well in the past.

I have had my whole Arlo system (four cameras, two lights, and this doorbell and chime) offline for about six months. I reinstalled the base station, cameras, and lights with no problem.

When I insert new, tested AA batteries in the doorbell, the LED on front does not light up. I have tried multiple sets of AA batteries of different brands (FYI Kirkland batteries were a little loose, Duracells were tight). I have tried to reset the doorbell, with no results, holding the sync button down for 10 seconds, 20 seconds, or one minute.

Support Chat was of no help, and I don't have or need a subscription (who needs a subscription for a doorbell, anyway? I suppose I could join for $2.99, get support -they'll probably tell me it's broken and that I should buy a new one, at which point I'll buy a Ring- and then quit).

Please let me know if you have had any experience with a doorbell just not lighting up.

[jguerdat]

Check the condition of the contacts inside the doorbell. They should be bright and shiny. If not, some careful scrubbing with a wire brush or even scraping with a small screwdriver may help. Otherwise, it appears that the doorbell is dead. If within the 1 year warranty period you need to use official support to get a replacement.

[seriousfun]

Thanks. I cleaned the battery contacts with D5 contact cleaner.

This is an original Arlo Audio Doorbell, a few years old. I can't even talk to support about this.

[jguerdat]

You can temporarily subscribe for support and then cancel when done. However, the warranty is done so I'm not sure what they can do to help. Worth a try...