Arlo Audio Door Bell not connecting after changing batteries

[ean78]

Hello,

I have just had to replace my Batteries for the first time in my Arlo Doorbell, upon doing so the white ring doesn't light up.  I have left the batteries in overnight and pressed the sync button multiple times from 10 seconds up to 1 minute.  This doorbell has never been connected to the mains kit I am just unsure what to do now.  Doesn't anybody have any suggestions?  

Many thanks.

[jguerdat]

Are you sure the batteries are good and have been properly installed? Check the contacts on the doorbell and the batteries, looking for anything that may cause a lack of contact.

[ean78]

Thanks for the response. The batteries are brand new and when tested return 100%. I have checked the contacts and they look clean and not damaged, when I insert the batteries (the correct way around) they are securly positioned.

[jguerdat]

Sounds like a possible hardware problem. Use the Contact Support link at the bottom here.