UPDATE: Partial Outage Affecting Notifications and Video Recordings

[laurenc]

Update as of pm 9pm PST/May 24, 2019: As previously reported, some customers were unable to receive notifications and/or view video clips. Services are now restored, but it may be possible that some videos recorded between 12pm to 7:20pm PST/May 24, 2019, will not be viewable in users’ libraries.

We sincerely apologize for this service disruption and want you to know that our team will continue monitoring and actively managing our systems to maintain the best possible performance at all times.

You can check on the latest status of Arlo’s systems anytime by visiting: https://status.arlo.com/

Thank you,

Arlo Team

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Update as of 4:45pm PST:

Our team continues to work on the reported issue where some customers are unable to receive notifications or view video recordings. We appreciate your continued patience as our team continues to resolve this issue.

We will provide an update within the next hour. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/

Thank you,

Arlo Team

We are aware of an issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience.

You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/

Thank you,

Arlo Team