Arlo|Smart Home Security|Wireless HD Security Cameras

IMPORTANT UPDATE: An automatic firmware update release is on it's way.

Reply
Discussion stats
  • 0 Replies
  • 10619 Views
  • 7 Likes
  • 1 In Conversation
ChristineT
Arlo Employee Retired

Attention Arlo Customers,


We wanted to let you know that an automatic firmware update will be released tonight to your Arlo Wire-Free cameras and the base station(s) to bring through our latest security enhancements.

 

To ensure the firmware update completes successfully, we strongly recommend you to make sure your wire-free camera(s) are:

  

  • NOT in a low battery state (15% or less of battery life remaining)

- You can tell that your camera is on low battery if the color of the battery icon located on top of the camera view in your Arlo app is orange.

  • NOT Powered off with no batteries or dead batteries

 

If after the firmware update your camera is "unavailable" please insert a fresh set of batteries and re-sync the camera(s) with the Arlo base station in order for them to function following this update. For more information please visit My Arlo camera is offline since the release of the recent firmware update; what do I do?.

 

 

Thank you for choosing Arlo! 

 

ChristineT

Community Manager


____
Please click KUDOS or REPLY if you found this helpful.
0 REPLIES 0
Discussion stats
  • 0 Replies
  • 10620 Views
  • 7 Likes
  • 1 In Conversation