My account says I don’t have a subscription but I am consistently being billed monthly

[spencerstjohn]

Spoiler

My account says I don’t have a subscription but I am consistently being billed monthly. I am being billed monthly for services that are not being provided. There is no way to get support because the app says you need a subscription to access support (which I’m being billed for). I’ve seen multiple posts about this but no resolution. I will give the forum a chance as a last resort as there seems to be no help available. 

[jguerdat]

@JamesC , @ShayneS , @BrookeN ?

[ShayneS]

HI @spencerstjohn 

Thank you for the feedback. I have notified the appropriate team and support will be reaching out as soon as possible. 

[NellieP]

Was this ever resolved?

[ShayneS]

Hi @NellieP 

Are you being billed after cancelation as well?

Thanks