Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Unable to add Arlo basestation to Homekit with "Connecting to Accessory" message

Reply
Discussion stats
  • 1 Reply
  • ‎2022-07-03 05:59 AM
  • 396 Views
  • 0 Likes
  • 2 In Conversation
ivanho2022
Follower
Follower
‎2022-07-03 05:59 AM

Hello,

 

I unable to add my basestation to Apple Homekit of my environment, please find the detail as below:

 

Product: VMB5000r6

Firmware: 1.19.0.3_1237_68a8a53

iOS 15.5

 

How can I add my basestation to Apple Homekit?

 

Thank you.

 

 

Labels:
0 Likes
Reply
Message 1 of 2
396
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2022-07-05 04:36 PM

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

0 Likes
Reply
Message 2 of 2
296
Discussion stats
  • 1 Reply
  • ‎2022-07-03 05:59 AM
  • 397 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.