Smart hub won’t connect to apple home

[Billaug]

Arlo smart hub will not connect to apple home in spite of following the instructions, it’s online but not connected.

[DannyBearAgain]

One typical reason for the HomeKit add process failure is that the arlo Base/hub needs to have the HomeKit token reset applied to it.

Token resets can only be done by arlo customer support although you could request one to be made  from an arlo moderator here on the forum.

private message @JamesC or @ShayneS 

or @BrookeN

[JamesC]

Billaug,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC