Arlo|Smart Home Security|Wireless HD Security Cameras

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Collin_carter
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
415 REPLIES 415
ShayneS
Arlo Moderator
Arlo Moderator

@Dipen26

 

I have reset your token, please reboot your base station and try again.

dotfortun3
Aspirant
Aspirant

Can you reset my HomeKit token please?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @dotfortun3

 

I have reset your tokens, please reboot your base station/camera and try again.

sjl47
Aspirant
Aspirant

I'm unable to setup HomeKit after it stopped working on my iOS and Mac devices.

 

When I go to setup in the Arlo app, it spins forever on the "Discovering your device" page. I've rebooted the Arlo base station and also rebooted my iPhone where I'm trying to set it up.

 

Apparently there's some sort of HomeKit token that you can reset for me?

 

Thanks,
Scott

ShayneS
Arlo Moderator
Arlo Moderator

Hi @sjl47

 

I have reset your tokens, please reboot your base station/camera and try again.

sjl47
Aspirant
Aspirant

That fixed it - thanks!!!

 

Scott

misteryee
Aspirant
Aspirant

Hi @ShayneS,

 

Could you please reset my HomeKit token? I am having the same issue where the Arlo app doesn't go past the searching for devices screen while attempting to setup HomeKit.

 

Thanks!

ShayneS
Arlo Moderator
Arlo Moderator

Hi @misteryee

 

I have reset your token, please reboot your base station and try again.

SSgtMike
Aspirant
Aspirant

Good evening,

Just like everyone else with Arlo Pro 2, I am trying to setup HomeKit and need a token reset.

 

Many thanks,

Mike

ShayneS
Arlo Moderator
Arlo Moderator

HI @SSgtMike

 

I have reset your token, please reboot your base station and try again.

Roslan
Aspirant
Aspirant
I am having the same issue. Appreciate if you can trigger a reset token. Thank you.
Bighouse
Aspirant
Aspirant

Mine were working, but now they no longer work in Homekit, though they were fixed by a toke reset many weeks ago. This is a very, very bad way to try to remedy this. I'm seriously going to get rid of all my Arlo equipment if it's not dependable and the token reset has to happen every few weeks.

kcrum
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

 

@kcrum @Bighouse @Roslan

 

I have reset your tokens, please reboot your Base Station/Smart Hub and try again

 

Thanks

Micke_se
Aspirant
Aspirant

Hi,

Here’s another one that need help with token reset… please…

ShayneS
Arlo Moderator
Arlo Moderator

@Micke_se

 

I have reset your token, please reboot your Base Station/Smart Hub and try again

AjayPrabhakaran
Aspirant
Aspirant

Hi,

 

Sorry to hijack this thread, could you send me as well a token reset request.

 

Rgds, Ajay

DK63
Aspirant
Aspirant

Hi,

 

Can I also get a token reset.  Looks like I have the same issue.

 

Thank you.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @DK63 @AjayPrabhakaran

 

I have reset your tokens, please reboot your Base Station/Smart Hub and try again.

dotfortun3
Aspirant
Aspirant
SoJurn
Aspirant
Aspirant

Could you please send a reset token to my BaseStation (VMB4000) as well? I'm having this same issue.

Discovering your device. Please wait.

bmorgenthaler
Aspirant
Aspirant

I'm jumping on with requesting a Token Reset for my device so I can get it setup with HomeKit as I'm also sitting on the waiting for the device to be discovered.

ShayneS
Arlo Moderator
Arlo Moderator

 

@bmorgenthaler @dotfortun3 @SoJurn 

 

I have reset your tokens, please reboot your Base Station/Smart Hub and try again.

SoJurn
Aspirant
Aspirant
I’m still having the same problem. Followed instructions provided above. Any more tips?
kritch83
Aspirant
Aspirant

I need a reset too please.  Stuck on discovering devices.