Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Token Reset please!

Reply
AllanSilkeborg
Aspirant
Aspirant
Hi
Can I also get a token reset?

BR Allan
MarcGijs
Aspirant
Aspirant
Hi James,

Same problem.
Can you sent me a token as well?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
neilaaron
Aspirant
Aspirant

I have am having the issues while adding the base station to homekit. Can I get a token reset as well.

Model: VMB5000 | Arlo Ultra SmartHub
ShayneS
Arlo Moderator
Arlo Moderator

Hi @green12 @AllanSilkeborg @MarcGijs @neilaaron

 

I have reset your tokens, please reboot your base station/Smart Hub and try again.

AllanSilkeborg
Aspirant
Aspirant
Thanks for the reset token but unfortunately it didn’t work. It is still searching like “forever”.
green12
Aspirant
Aspirant
thanks after reboot, i am able to setup homekit
ShayneS
Arlo Moderator
Arlo Moderator

Hi @AllanSilkeborg

 

I reset your token again. Can you reboot one more time and try again? If the issue persists, please contact customer support to further investigate the issue here: Arlo Tech Support

madar1a
Aspirant
Aspirant

Hi @ShayneS , Could you resend my token please? I just received Ultra 2 and get the same error when trying to set up HomeKit.

Model: VMB5000 | Arlo Ultra SmartHub
ShayneS
Arlo Moderator
Arlo Moderator

@madar1a

 

No problem, I reset it. Please reboot & try again. 

madar1a
Aspirant
Aspirant

It works now, thank you!

wpgtek
Aspirant
Aspirant

Can get a reset token as well? Just received a VMB5000 and would like to add it to HomeKit.

Model: VMB5000 | Arlo Ultra SmartHub
BrianMyers
Aspirant
Aspirant
I need this same solution.
Model: VMB5000 | Arlo Ultra SmartHub
Nheuberger
Aspirant
Aspirant
Hello, I’m in the same boat. Can I request a token reset?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Hi @wpgtek @BrianMyers @Nheuberger

 

I have reset your tokens, please reboot your base station/Smart Hub and try again.

AllanSilkeborg
Aspirant
Aspirant
Could you please reset my token again? Thanks
wpgtek
Aspirant
Aspirant

Thanks I was able to add the Arlo VMB5000 to HomeKit.

Model: VMB5000 | Arlo Ultra SmartHub
ShayneS
Arlo Moderator
Arlo Moderator

Hi @AllanSilkeborg

 

I have reset your tokens, please reboot your base station/Smart Hub and try again.

wpgtek
Aspirant
Aspirant

So I was able to add the HUB to HomeKit but it is not showing the connected devices (2 ADV001 doorbells).  I have re-added the HUB to HomeKit multiple times - but no success.

Model: VMB5000 | Arlo Ultra SmartHub
cvapr
Aspirant
Aspirant

Hi Shane, could I please get my token reset..  thank you! 

Model: VMB5000 | Arlo Ultra SmartHub
ShayneS
Arlo Moderator
Arlo Moderator

@cvapr

 

Done, Please reboot and try again.

cvapr
Aspirant
Aspirant

thank you. now it worked.

duggie
Aspirant
Aspirant
Hi, i had to take mine off homekit and wont add back, i think i just need a token reset please as this fixed it the last time
Thanks in advance
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Romise
Aspirant
Aspirant

Same issue, can you please reset my token?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ReggiefromPA
Aspirant
Aspirant

@JamesC  i am having the same issue can you send the fix to me as well. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @ReggiefromPA

 

I have reset your token, please reboot your base station/Smart Hub and try again.