Connection Base station VBM5000r6 to Home Kit

[AntoR]

Dear Support Team, 

I’m trying to connect my Base Station VBM5000r6 to HomeKit but is not working, it keep trying to connect but without success. 

Many thanks for your help

Best

Antonio

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

[AntoR]

Hi,

many thanks for your answer just tried but still I receive the message “ impossible to connect, your Arlo base station can’t connect to HomeKit “ 

many thanks for you help! 
Antonio

[BrookeN]

I am going to reset the token again. But this time do a reset of the basestation and then follow the steps to set up the HomeKit. 

[AntoR]

So I need to do a reset of the base station means I have to reconnect all camera one by one to the base station? 

many thanks

Antonio

[BrookeN]

Yes, that would be the way. Before we try that, let's try uninstalling and reinstalling the app. Once it is restarted then try to set up the HomeKit again. If that does not work let me know and I will reset the token, but it would need to be reset. 

[AntoR]

Hi! I have reinstalled the app, didn’t work can we now try to reset ?

[BrookeN]

Alright I have reset that token. Please do a reset on the basestation. 

[AntoR]

On going, you suggest to add the camera before or after the configuration in HomeKit?

[BrookeN]

Before the configuration of the HomeKit.

[AntoR]

Ok tested right know, still impossible to add this device to HomeKit 

 

[AntoR]

@BrookeN  Any other idea?  Many thanks for you help! 
Anto

[BrookeN]

The error screen you are showing is not from the Arlo app. This needs to be set up through the Arlo app. I am going to reset the token again and then please follow the steps within the link. 

How do I connect my Arlo device to Apple HomeKit?

Also, please make sure the android device is on the newest software version. 

[AntoR]

Got it, I’ll try and let you know

[AntoR]

Hi @BrookeN so i did the config from Arlo app following the instructions. 
now the app is like in stall with the connecting message and the loading ring is turning, here below the screenshot

any idea?

[AntoR]

@BrookeN When I do the config on the app, is showing the picture of an old base station to locate the QR code don’t know if this is correct, in past I got also this base station configured on the app and linked to HomeKit.

Seems I changed the base station with the new one, more than one year ago, I’m not able to link with HomeKit
hope this can help

man thanks

Anto

[AntoR]

@BrookeN @do you have any feedback? 
many thanks

Anto

[BrookeN]

I am looking into this and will be back with you as soon as possible. 

[AntoR]

Many thanks!