Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 2 and Setting Up Apple HomeKit

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iamcrd
Apprentice
Apprentice
Hi,
can my token be reset as well?
Thank you
Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Hi @iamcrd

 

I have reset your token, please reboot your base station and try again.

JJsrCamp
Aspirant
Aspirant
My network wasn’t properly setup and now it is. Can my token be reset again?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

@JJsrCamp

 

I have reset your token again.

JJsrCamp
Aspirant
Aspirant
Did not work after reset token. What are my next steps?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
aifreedom
Aspirant
Aspirant
Worked for me after reset. I restarted the base station and could successfully add it to HomeKit.
iamcrd
Apprentice
Apprentice
Hi @ShayneS
That didn’t work for me. Tried restarting the base station several times. Even tried removing all devices and adding them again.
Could you please assist?
Thank you
Model: VMB4000 | Arlo Pro/Pro2 Base Station
SommerhusPerlen
Aspirant
Aspirant

Can you reset token for both my basestations, i am unable to add them to Homekit

Model: VMB5000 | Arlo Ultra SmartHub
Cookman
Aspirant
Aspirant

Could you please update my token as I added another basestation and cant connect it to homekit. 

The first one is connected but the second stalls on the "Requesting Homekit info" page

Mike

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

The fix for this issue has started rolling out. Please update your Arlo mobile app manually from the iOS store to version 3.5.1 and if you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.

 

Thank you 

View solution in original post

Cookman
Aspirant
Aspirant
Worked a treat Shayne,
Thankyou
EmTuck
Aspirant
Aspirant

Unable to add HomeKit. Can you send a reset token to my hub please?

Model: VMB5000 | Arlo Ultra SmartHub
ajayduhan
Aspirant
Aspirant
Hello Team,
Can you please help me to get the device setup up with HomeKit?
Thanks in advance
Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

@ajayduhan

 

I have reset your token, please reboot your base station and try again.

ajayduhan
Aspirant
Aspirant

Thanks a lot, Shayne...

 

That worked like a charm.

vhop
Aspirant
Aspirant

Hi @ShayneS , could I get my token reset please?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

@vhop

 

I have reset your token, please reboot your base station and try again.

vhop
Aspirant
Aspirant

That worked! Thank you!

Scottparker999
Aspirant
Aspirant

Hi. I’m having the same issues explained in this thread. How do I go about resetting the HomeKit token?

Model: VMB4500 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

 

Hi @Scottparker999

 

I have reset your token, please reboot your base station and try again.

OdysseyFit
Aspirant
Aspirant

I’m having the same issue, nearly. My HomeKit access dropped off and my cameras disappeared after I updated my app. I can’t get HomeKit back and need it. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

@OdysseyFit

 

I reset 2/3 tokens, Your Arlo Q is appearing offline at the moment. Please bring it online and I can perform a token reset

J053
Aspirant
Aspirant

I'm having the same problem could I have a token reset?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @J053

 

I have reset your token, please reboot your base station and try again.

Blimmins
Aspirant
Aspirant
Hi:

I need a token reset as well to get HomeKit working again.
Model: VMB4000 | Arlo Pro/Pro2 Base Station