While using Arlo, I receive motion notifications but not all of the videos show up right away.

[JaneW]

Recently I've noticed that I will receive the motion notifications on my phone but not all of the videos show up right away.  We've had the system for a year and this is a recent problem.  Last night I screen shot my Library page which had 10:15pm, 11:14pm & 11:24 pm videos.  I knew that one was missing, this morning the 10:18pm video was there.  I'm not sure how long it took to come in but I've noticed the system having a lag time with some videos, some of the time.  

[steve_t · Accepted solution]

This was a recent server issue but was supposed to be fixed. Are you still having the problem today?

[JaneW]

It will be a few days before I can determine if it's fixed, but it's an explanation, thank you!

[JaneW]

I received two notifications for different cameras an hour ago and still don't have the video to look at.  So I would say the problem isn't fixed.

[JamesC]

JaneW,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC