Problems processing my payment

[KS15]

I keep receiving emails from Arlo saying that they are having problems processing my payment. I have updated my card details (still using a Mastercard debit card) & spoke to an Arlo advisor to confirm the change. Today I have received another email saying that my payment cannot be processed & I have two days before my plan is cancelled. I have tried calling Arlo five times today, only to be placed on hold & then cut off each time. My card details are correct & there is no problem with funds. This is most frustrating, time consuming & stressful as it is vital that I have these cameras working.  Can anyone offer any advice please? 

[ShayneS]

Hi @KS15 

I have escalated this for you and someone from Support will be reaching out as soon as possible.

[Karen-Stern]

Hi

I have the same problem. Arlo tells me that I am the only one having this problem. 
Now I can see that it is not true. 
I think they should solve the problem. 
Best regards

Karen

[ShayneS]

Hi @Karen-Stern 

Thank you for the feedback, I have provided this to the appropriate team and someone will be reaching out to you as soon as possible.

[Twannl]

I have the same issue. Updated credit card info 3 times already and now my subscription is cancelled. Please solve this issue Arlo. 

[ShayneS]

@Twannl I have escalated this for you and Support will be reaching out as soon as possible.

[RobH999]

I'm also having the same problem, have checked and updated my card information and i keep getting emails that i need to update. I have checked with my bank and everything is good so this problem is not on my end!! Would be nice if this gets solved.

[ShayneS]

Hi @RobH999 

Thank you for the feedback, I have escalated this to the appropriate team, and Support will be reaching out to you as soon as possible.