Pro cameras – latest update has destroyed audio alerts

[Retired_Member]

After the latest iOS update, we got audio notifications ALL the time, even when the system was disarmed. I raised a case, was given all that usual guff about checking settings, when it was clearly an error in the update. Two weeks' later, told there had been a fix (and given an insulting £2 refund on our subscription). The 'fix' has knocked out ALL audio notifications now. No reply from support for a week or more and still no alerts if sound is detected (or is it that sounds isn't being detected even when I bang pans inches from the camera?) So frustrating.