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My new phone is not recognized by the app

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  • ‎2023-10-03 04:25 AM
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Karenolvera
Aspirant
Aspirant
‎2023-10-03 04:25 AM
  • Hello,

My phone was stolen. I have a new one, but I cannot have acces to my account because it is not recognized. What can I do? I need help.

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jguerdat
Guru Guru
Guru
‎2023-10-03 06:35 AM

Did you try using the alternate methods (email) for the authentication? Look for it when you first attempt to login and it prompts you to do so under the prompt.

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