Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

I have the old system vbm3000. I can't get it to connect. I have 3 lights on the base. Power, world with erow and camera.

4 REPLIES 4

What colors are the 3 LEDs? Power and Internet have to be green and Camera may be off or solid amber.

Yes they are. I havn't used this in years. I thought I needed to have a app first before. I can't get any connection, it just keeps trying.

It looks like all 3 LEDs are amber - that's a problem. It could be the power supply or the base. You can use a voltmeter to check for 12 volts DC at the power supply connector - if it's ok then you have a bad base.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.