EOL Promo expiration

[MONNIW]

Is it possible to get a new EOL Promo code? My code email was in spam and by the time I saw it, it no longer is valid (?)  THank you

[MONNIW]

received another email today, same codes, neither work

[JamesC]

MONNIW,

Are you receiving an error message when entering the code? Try entering the code with all lowercase characters and no spaces, do you still experience the same issue?

JamesC

[MONNIW]

yes i have tried using the promotion code lower case with hyphens, lower case without hyphens, uppercase without hyphens, upper case with hyphens - none of these methods work.

[JamesC]

MONNIW,

I've opened and escalated a ticket detailing the information you've provided here. An agent will be reaching out to you with a status update as soon as possible.

JamesC

[MONNIW]

This is the message i get: "The code you have entered is invalid. Please check your code and try again."