- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi everyone,
As JJS68, there is a new Arlo Android app update that released recently. Make sure to install the latest version, which is 2.7.2.
If your phone is running Android OS version 8.0 or 9.0, the Arlo app notification preferences are now managed in the Android system settings menu.
Thanks again for waiting patiently regarding this 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you check Settings, Notifications (not Smart notifications)? Can you set your sound again?
Might be worth reinstallin the app and rebooting the phone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did check all the above including clearing my catch and still the sound resorts to the default sound in Android settings.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Agreed and if you uninstall the app you're going to start to get multiple notifications again like there was a problem before, because I already tried it and it doesn't fix the sound problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same problem.
Notificatonsound can not be changed.
Also, the notifications now are coming very late. 30 seconds after detection of movment.. Should be fixed asap. I bought those expensive cameras because I wanted quality and reliability..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Johnny290 wrote:
Agreed and if you uninstall the app you're going to start to get multiple notifications again like there was a problem before, because I already tried it and it doesn't fix the sound problem
Ignore the app settings. Go to the system apps list, select Arlo and look for the notification settings there. You can change it to a dierent tone from there.
And the multiple notifications already started right after the update. I didn't een had to uninstall and reinstall it. Every update more crap gets broken. The stupidity in this company is INSANE!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How about rolling back to previous version till they get it working properly? Is that possible?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Susquatch wrote:
How do we get a note to Arlo support? Surely they want to know that their update is broken.
https://www.arlo.com/en-us/support/contact.aspx
Everyone should be doing it. Complaining here only goes so far.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had same issue. Suddenly was getting audio notificastions that I had all turned off. The new app apparently just turns them all one. Quality to control at Arlo is severly lacking.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you - I just took your advice and complained at the link you gave 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Last night I got ZERO notifications and 10 arlo app failures. The whole reason for putting the Arlo in my dad's room is to make sure he cannot get up out of bed without me knowing. He has fallen once too many times wandering around in the dark. Thankfully, he has not hurt himself yet.
If this can't get fixed fast, then I'm going to go buy something else. I just can't tolerate the current situation.
Quick question - is there a way to roll back the app update? The old version worked just fine!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Susquatch wrote:
Doesn't work on my S9. Still getting the wrong sound. Also getting failure messages now. "Arlo App has stopped working".
How about rolling back to previous version till they get it working properly? Is that possible?
Weird. This worked on my LG G6 and my Wife's S7.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
They acknowledged that the notification issue exists and are working on a fix.
Didn't know about App stopping. My phone says it stopped 10x last night and is using excessive battery. They added that to their work list.
Said they would get back to me by phone or email.
I simply can't wait more than I already have. I think I'll go get a motion sensor doorbell or something similar.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Since the Firmware update dated 11/20/18 (V.2.6.3_23000).
Regardless of which Notification Tone (Ringtone) is selceted in Device Settings, the is the Default Sound. That is, I am unable to change the notification sound.
Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can confirm. Have you opened a case here to raise awareness?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was hoping for a fix. Either in the next firmware rev or a patch.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That's what the case would help bring about.
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
554 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
145 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
775 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
913 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,992 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,764 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »