Camera's keep going offline
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I've been having this problem recently as well.
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There are many variables ...
Your best bet is to contact Netgear and put in a trouble ticket... they can check the system logs for your base/cams to assist in solving the problem
Morse is faster than texting!
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Yes, Contact Netgear.. and also in order for them to see your logs.. don't reset your Base Station..
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Good morning Vikash,
According to our data center report, your cameras are now back online.
Are you still experiencing the intermittent issue with your cameras going offline?
Have you attempted to reboot your Base Station since 6-19?
I look forward to your response.
Thank you,
DeannS
Arlo Team
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The camera s are indeed online now for 2 days. I rebooted The base station 2 times. Synced The camera's A few times. Change the WiFi Chanel. And deleted and downloaded the arlo app again. Now it seems to work. I hope it stays this way, because when they work I am happy.
Do you have any advise to prevent this from happening again.
Regards
Vikash
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I'd wonder about signal strength (distance as well as metal blocking - don't forget duct work) as well as possible 2.4GHz interference (microwaves, phones, etc.). Lotsa possibilities here. Also, make sure your base and cameras are running updated firmware.
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Both my cameras are now going offline every few days. The camera connectivity has been flawless for 3 months. The only change I notice is a new firmware revision for both cameras and base station. If I reboot the base station then the cameras come back online. I noticed that the third LED from the left was off which signifies camera connectivity. One of the cameras is right next to the basestation as I use it for testing so it is not an issue maximum distance. I think I'll open a ticket with arlo. I wish I could get a firmware that just worked without issue then I could lock it so it doesn't update anymore.
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Test your ISP here http://www.speedtest.net as often as you want to make sure your connectivity is all good.. If it is then you know it's not your end.. If your system has been working and all of a sudden you're getting this unusual Offline intermittently then chances are your ISP or Netgear Server is acting up..
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Good guess. My ISP upgraded me to 150Mbps. Getting great bandwidth. The only change I can see is the upgrade of firmware to both cameras and base station. I've changed channels on the AP that was in the same room as the base station. Cameras went offline again this morning. I've turned off the AP completely so there should not be any strong wifi signals near the base station. Again, connectivity has been great for the last 3 months with the AP turned on.
Being that one of the cameras is 1ft away from the base station, I can't see this as being interferance but I'm willing to try by turning off the AP. Who knows, maybe my AP starting going crazy broadcasting over the 2.4 Ghz range. I've seen NICs chatter on wired networks causing all sorts of issues.
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TheRealDeal,
Were you able to get a resolution through the support team? If you could post the results it may help other community members having similar issues. Thank you for your contribution!
JamesC
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TheRealDeal wrote:
Ok I thought you meant on the base station. That was one of the first things I tried but still no dice.
If you really want to go thru the trouble of changing Arlo base channel....
1)Change your wifi channel to the one you want Arlo on
2) do a full reset of Arlo and re-set it up... it will restart on the same channel as your wifi if close to each other
3) change your wifi channel back to where it was.
done
Morse is faster than texting!
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I read if base is too close to router , separate the two, but how far do they need to be separated?
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Whether the base needs to be moved depends on a lot of variables but 20 feet separation is a general recommendation. YMMV.
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