Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Camera no longer works after updating to the new iPhone Arlo app

Reply
Discussion stats
  • 1 Reply
  • ‎2019-12-20 07:51 AM
  • 1011 Views
  • 0 Likes
  • 2 In Conversation
Bigjimmy
Tutor
Tutor
‎2019-12-20 07:51 AM

Well I update to the NEW iPhone App as the old one is no longer supported and my camera no longer work!

Please can someone help me on how to fix this. I have the original arlo base station and cameras.

Many thanks

Labels:
0 Likes
Reply
Message 1 of 2
1,011
1 REPLY 1
StephenB
Guru Guru
Guru
‎2019-12-20 09:26 AM
@Bigjimmy wrote:
Well I update to the NEW iPhone App as the old one is no longer supported and my camera no longer work!


Can you give more details on what you mean by "my camera no longer work"?  Is it not showing up in the account?  Offline?  Something else?

 

Perhaps also log into my.arlo.com on a PC, and see if you are seeing recording there.

0 Likes
Reply
Message 2 of 2
1,005
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-12-20 07:51 AM
  • 1012 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.