Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Assistance

Reply
Discussion stats
  • 2 Replies
  • ‎2024-05-02 01:43 PM
  • 150 Views
  • 0 Likes
  • 3 In Conversation
SSuttonA
Follower
Follower
‎2024-05-02 01:43 PM

I have moved and I went into the app and closed out by account. I no longer have arlo cameras. I have been charged for services for the up coming year. I have attempted to find a phone number to speak with customer service without luck. The chat bar has provided no assistance. 

Labels:
0 Likes
Reply
Message 1 of 3
150
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2024-05-03 06:40 AM

I assume you're after a pro-rated refund. If so, Arlo doesn't offer that anymore - once paid, it's good for the entire period.

0 Likes
Reply
Message 2 of 3
132
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-05-03 03:21 PM

@SSuttonA was you charged after cancelling for a new year or as asked above are you looking for a pro-rated refund?

0 Likes
Reply
Message 3 of 3
119
Related Labels
Discussion stats
  • 2 Replies
  • ‎2024-05-02 01:43 PM
  • 151 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.