Arlo App Modes are blank on iphone13

[Rexym]

I am the administrator of the account and have full access on my ipad, however the modes are not available on my iphone. I can see the camera views and access them, but cannot activate any modes on the dashboard and they are completely missing under the routines tab. I have deleted and reinstalled the app three times and checked all settings on the phone and ipad, but the same problem exists. I am aware that there was an issue in February that was exactly the same and supposedly fixed, but yet I now have the exact same issue. 

[StephenB]

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@Rexym wrote:

I am the administrator of the account

Do you mean that

• you are using the primary acount? or that
• you are using a friend account with administrator access?

[Rexym]

Yes, I am the user of the primary account.

[StephenB]

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@Rexym wrote:

Yes, I am the user of the primary account.

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FWIW, I am not seeing that issue on my iPhone 12 mini.

Have you tried support?

I'm tagging the mods ( @JamesC, @BrookeN, @ShayneS ) to make sure they see your post.

[Rexym]

My wife, who I have granted admin rights to and also has an iphone 13 has full access. 

[Deklab]

I’m also facing this issue on my iPhone 13.

App is up to date & I am the primary account holder.

my partner has shared access to the cameras as well.