Arlo|Smart Home Security|Wireless HD Security Cameras

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RESQ10
Aspirant
Aspirant

I have been trying to get my computer and phone app to reconize my Arlo base staion.  It showes up and I can see the base station both the computer and my phone app.  But it shows offline.  I have both green lights on, but still offline.

5 REPLIES 5
TomMac
Guru Guru
Guru

which two green leds?

they are from left; POWER - INTERNET - CAMERAS

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RESQ10
Aspirant
Aspirant
Power and internet. The camera one stays Amber. I had new batteries in it.
jguerdat
Guru Guru
Guru

A solid amber Camera LED means you need to claim the base. Use the Add Device button on the Devices tab to do so.

RESQ10
Aspirant
Aspirant

I have done that.  The device shows up.  But it says that it is still offline

 

jguerdat
Guru Guru
Guru

You still have the amber Camera LED so the system isn't set up right. Remove all devices in Settings, My Devices. Maybe press the reset button until the LEDs flash amber. STart fresh by claiming the base and then sync the cameras.