Wired doorbell AVD1001

[RodgerB]

I have:

Arlo wired doorbell - AVD1001Ar1.2

Firmware - 1.19.0.0_3_098d492_3567407

Arlo app version 4.12.5_28655

Livestream audio and video work

Doorbell answer audio works
Doorbell answer video does not work. Just a buffering grey screen.

I have deleted and reinstalled the app.
I have cleared the app cache.
I have deleted the doorbell from my app devices list and reinstalled.

No change.

[BrookeN]

Can you please dm me the email address associated with the Arlo account so I can look into this further?  Thank you

[RodgerB]

How do I dm?

[BrookeN]

I sent you a message. 

[StephenB]

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@RodgerB wrote:

How do I dm?

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Click on the envelope icon in the upper right of the forum page.

[BrookeN]

Are you on a iOs or Android device?

[RodgerB]

Android 14

Pixel 8 Pro

[BrookeN]

Are you still seeing this same behavior?

[RodgerB]

Yes. (It's ben this way for months.)

[BrookeN]

Can you do a reset on the Arlo doorbell. 

https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0