Wired Doorbell - No Video

[jnwbiker]

I have a 1 year old Arlo Wired Doorbell connected directly to wifi, it no longer will play live video and it will not record video to the library.

Details:

1) I have an active subscription.

2) In settings it shows an active wifi connection (which I can see on the wireless router too).

3) I receive Motion Alerts, just no video.

4) My other camera (Arlo - Pro 4) works correctly and video is working (live and recorded).

I've removed power, hard reset, and added the camera back twice. Set up goes as normal and the camera reads the WiFi QR code correctly. I've also reset my Wifi router multiple times.

Any ideas what to try next or is the camera just DOA?

Thanks

[jguerdat]

Could be dead but first check Settings, Subscription, Manage Cameras to ensure the doorbell is activated in your subscription.

[jnwbiker]

Everything checked and re-checked, account is active and doorbell cam is on account.

Removed Camera from the account, Reset and Powered Off multiple times and re-added to the account. No change in behavior.  I receive notifications of motion, but no video is recorded. When I try and go live with the camera, no video will play either.

Guess reliability of these cameras is suspect. Maybe time to try another brand.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[JessieS]

Were you able to.sort this issue out. I am having the same problem and cannot get this thing working. 

[jnwbiker]

Not with any help from support. 

Seems that when my subscription renewed it started working again. The account was active and paid up. So I don’t know why that would have reset anything. 🤷🏻‍♂️

-jw